Terms of Service

1. The agreement#

These Terms are a binding agreement between you and Projments (“we”, “us”). They apply when you create an account, sign in, or otherwise use the Projments web app, the desktop time-tracking agent, the mobile apps, the 3D Room Scanner, or any of our sites (together, the “Service”).

If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation, and “you” means the organisation. If you do not accept these Terms, do not use the Service.

The Privacy Policy, Cookie Policy, Refund and Cancellation Policy, Data Retention and Account Deletion Policy and Monitoring Notice form part of this agreement.

2. Definitions#

Account

the individual login belonging to one named person.

Workspace

a separate environment holding an organisation’s projects, members and data.

Owner

the account that created a workspace and controls its settings, billing and members.

Member

anyone invited into a workspace, with the permissions their role grants.

Content

everything you or your Members put into the Service: projects, tasks, files, messages, time records, screenshots, scans and anything else.

Plan

the subscription tier — Free, Starter or Professional — with the limits published on our pricing page.

3. Accounts and eligibility#

• You must be at least 16 years old and legally able to enter a contract in your country.
• Register with accurate details and keep them current. Accounts registered with false identity details may be suspended.
• An account belongs to one person. Do not share credentials; add a Member instead.
• You are responsible for everything done under your account, and for keeping your password secret. Tell us immediately through our Support Center if you suspect unauthorised access.
• Some registrations require an invite code issued by a workspace administrator. Obtaining one by deception is a breach of these Terms.

4. Workspaces, roles and your responsibilities as Owner#

The Owner controls the workspace: who is invited, what each role may see, which features are switched on, and what happens to the data in it. With that control come duties we cannot discharge for you.

• You must have a lawful basis for the personal data you put into a workspace, including data about clients and about your own staff.
• You must inform your Members, in advance, about any monitoring you enable — screenshots, activity measurement, application capture — and comply with the employment and data-protection law that applies to them. See the Monitoring Notice.
• You must answer your Members’ and clients’ data requests about workspace Content. We act on your instructions for that Content and will refer such requests to you.
• You must not use monitoring features covertly, to harass an individual, or in a way disproportionate to a genuine business need.
• You are responsible for the consequences of the permissions you grant, including what a Member can see, export or delete.

5. Plans and licences#

• The Free plan is available at no cost, with the limits shown on our pricing page. We may change those limits with notice.
• Paid plans are sold monthly or annually per licensed seat. Annual billing is charged in advance for the year at the published annual rate.
• Extra storage and 3D Room Scanner packages are sold separately from your plan and may be purchased alongside it.
• Assigning a licence to a Member gives that Member the paid features; revoking it returns them to Free-plan limits, which can put a workspace over its storage allowance. Reduce usage before you revoke.
• Plan limits are enforced by the Service. Exceeding a limit does not incur an automatic charge — the action is refused, or the feature stops, until you upgrade or free up space.

6. Billing, renewal and price changes#

• Payments are processed by Stripe. Card details are entered with Stripe and never held by us.
• Subscriptions renew automatically at the end of each period until cancelled. Cancelling stops the next renewal; it does not shorten the period you have already paid for.
• Prices are exclusive of taxes unless stated. You are responsible for any VAT, sales tax or withholding your jurisdiction imposes.
• If a payment fails, we retry it and email you. Accounts that remain unpaid may be downgraded, restricted, and after a grace period have stored files deleted — see the Data Retention Policy.
• We may change prices. Existing subscribers are given at least 30 days’ notice before a change applies to their renewal, and may cancel before it takes effect.
• Cancellation and refunds are governed by the Refund and Cancellation Policy.

7. Acceptable use#

You may not, and may not permit anyone else to:

• break the law, infringe anyone’s rights, or use the Service to harass, defraud or endanger anyone;
• upload malware, or content that is unlawful, defamatory, or sexually exploitative;
• attempt to access another customer’s data, probe or bypass authentication, or test the security of the Service without our written permission;
• reverse engineer, decompile or copy the Service, except where that right cannot lawfully be excluded;
• resell, sublicense or white-label the Service without our written agreement;
• use automated means to place unreasonable load on the Service, or circumvent rate limits, quotas or plan restrictions;
• use monitoring features on people who have not been informed, or on devices you have no right to monitor;
• use the Service to build a competing product, or to benchmark it for publication without our consent.

8. Your content and our licence to it#

Your Content is yours. We claim no ownership of it. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, back up and adapt it — strictly to operate, secure and support the Service for you, and for no other purpose. The licence ends when the Content is deleted, save for backups still within their rotation.

You confirm you have the rights to the Content you upload and to the personal data it contains. You can export your work from the Service at any time; see the Data Retention Policy for how, and for what happens to Content when an account closes.

We may remove Content that breaches these Terms or the law, and will tell you when we do unless we are prohibited from doing so.

9. Our intellectual property#

The Service — its software, design, documentation and marks — belongs to us and our licensors. These Terms grant you a limited, revocable, non-transferable right to use it during your subscription, and nothing more. Feedback you send us may be used freely and without obligation, though we will never publish it with your name attached without asking.

10. Third-party services#

The Service depends on providers including Stripe, Cloudflare, LiveKit, Pusher and Google Firebase. Their availability is outside our control, and their own terms apply to the parts they provide. Where a provider’s failure interrupts the Service, our obligations are those in §12 and §13, not those of the provider.

11. 3D Room Scanner#

The 3D Room Scanner is a separate product with its own packages and its own billing, though it shares your Projments account. Scans belong to the account that captured them and are not deleted when a workspace is deleted.

12. Availability, changes and support#

• We work to keep the Service available, but we do not promise uninterrupted operation and offer no uptime guarantee unless we have signed one with you separately.
• We carry out maintenance, and will give notice of planned work that we expect to be disruptive.
• We add, change and retire features. Where a change materially reduces core functionality of a paid plan, we will give reasonable notice, and you may cancel and claim a pro-rata refund of the unused prepaid period.
• Features marked beta or preview are provided as-is, may change or disappear, and should not be relied on for critical work.
• Support is provided by email and through the Help Center during business days.

13. Suspension and termination#

You may stop using the Service at any time and close your account — see the Data Retention and Account Deletion Policy.

We may suspend or terminate an account that breaches these Terms, that goes unpaid, that is used unlawfully, or where continued operation creates a risk to other users or to us. Except where the breach is serious or continuing, we will warn you first and give you a chance to put it right. On termination your right to use the Service ends immediately; your Content is handled under the retention policy, which gives you a window to export it.

14. Disclaimers#

To the fullest extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be error-free, that data will always be recoverable, or that measurements, reports or calculations it produces are accurate for your purpose. Nothing here excludes statutory rights that cannot lawfully be excluded — consumers keep every right their local law gives them.

15. Limitation of liability#

To the fullest extent the law allows: neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or anticipated savings; and our total aggregate liability arising out of or relating to the Service in any 12-month period is limited to the amounts you paid us for the Service in that period.

These limits do not apply to death or personal injury caused by negligence, to fraud or fraudulent misrepresentation, or to any liability that cannot lawfully be limited.

16. Indemnity#

You will defend and indemnify us against claims, losses and reasonable costs arising from your Content, your use of the Service in breach of these Terms or the law, or your configuration and use of monitoring features in respect of your staff.

17. Changes to these Terms#

We may update these Terms. For material changes we will give at least 30 days’ notice by email or in the app; continuing to use the Service after they take effect means you accept them, and if you do not, you may cancel and claim a pro-rata refund of any unused prepaid period. This version is 1.0, effective 16 August 2026.

18. General#

• Governing law. This agreement is governed by the laws of the country in which the Provider is established, and disputes are subject to the exclusive jurisdiction of the competent courts of the country in which the Provider is established, without prejudice to any mandatory protection your local consumer law gives you.
• Resolving disputes. Please write to us first. Most problems are settled faster by email than by lawyers, and we will engage in good faith for 30 days before either side escalates.
• Assignment. You may not assign this agreement without our consent. We may assign it to an affiliate or an acquirer of the business.
• Entire agreement. These Terms and the policies they incorporate are the whole agreement between us about the Service, and replace earlier discussions.
• Severability and waiver. If a provision is unenforceable, the rest stands. Not enforcing a right on one occasion does not waive it.
• Force majeure. Neither party is liable for failure caused by events beyond reasonable control.
• Notices. We write to the email address on your account; you give notice to us through our Support Center, which timestamps it against your account.