3D Room Scanner Help Center

How can we help?

From a real room — or a blank canvas — to a measured plan, a 3D model and files you can hand over. Search the guides, browse by topic, or ask the assistant.

Start here if you're new — the four guides most people need first.

Browse all topics

Every part of the 3D Room Scanner, grouped by area. Click any card to open the full guide below.

Getting Started

New to the 3D Room Scanner? Start here.

Capture

Scan a room with your phone, or draw it on the web.

Workspace

The CAD workspace: commands, drawing, editing, views and 3D.

Web

The CAD workspace

Around the screen: the app bar, ribbon, command line, status bar, saving and view-only projects.

Read guide
Web

Command reference

Every command with the alias you type on the command line — L, REC, TR, CO and the rest.

Read guide
Web

Drafting aids and precise input

Snaps, grid, ortho, polar tracking, typed coordinates, dynamic input and keyboard keys.

Read guide
Web

Selecting and the Properties panel

Window and crossing selection, the selection filter, grips, and editing walls, openings and rooms by value.

Read guide
Web

Drawing walls and rooms

The Draw tab: walls from lines, polylines, rectangles, circles, arcs, polygons, ellipses and outlines.

Read guide
Web

Modify commands

Move, copy, rotate, scale, stretch, mirror, array, trim, offset, fillet, join, break, erase and constraints.

Read guide
Web

Doors, windows and archways

Place openings on walls and set their width, height, sill, swing and state.

Read guide
Web

Dimensions, text and hatching

The Annotate tab: measure, dimensions, text, hatch patterns and lines that are not walls.

Read guide
Web

Levels and views

Storeys, the View List, plans, ceilings, elevations, sections, 3D, drafting views and split view.

Read guide
Web

Schedules and reports

Tables of rooms, doors, windows, walls, furniture, blocks or levels — editable and tied to the model.

Read guide
Web

The 3D model

Orbit, the view cube, walk mode, placing furniture in 3D and taking a snapshot.

Read guide
Web

Furniture library and blocks

Hundreds of furniture pieces, plus your own parametric blocks built in the Block Editor.

Read guide
Web

Workspace settings and shortcuts

Theme and drawing surface, the project unit, and your own keyboard shortcuts.

Read guide

Deliver

Drawings, CAD files and quantities you can hand over.

Account

Your projects, sharing, packs and billing, and getting support.

Guides

Step-by-step walkthroughs, from the first scan to the files you hand over.

Getting started

Android & Web

What the 3D Room Scanner does, and the two ways in: scan a room or draw it on the web.

Open page

The 3D Room Scanner turns a real room — or a blank canvas — into a measured 2D floor plan, a matching 3D model and files you can hand over: drawings, CAD files and a quantities sheet. You capture on an Android phone or draw on the web, then refine everything in a browser CAD workspace.

Two ways to start

Scan a room with your phone
Stand in the room and tap its corners, ceiling, doors and windows; the Android app builds the walls, openings and heights from your taps.
Draw it on the web
No room to scan, or no Android device? Press New project in My Scans and draw the plan by hand. Everything downstream works the same.

First steps

  1. Register free or sign in — the same account works in the app and on the web.
  2. Capture a room on your phone, or start a blank project on the web.
  3. Open it from My Scans — scans upload in the background, no cables.
  4. Refine it with the CAD tools, then export drawings, CAD files or a quantities sheet.
Rather just try it?
The sample project is a real apartment open in the real workspace — no account and no app needed.

The sidebar on the left

Signed in, you get a navigation rail: My Scans, My Profile, Billing & Plan, Showcase, Overview and this Help Center. Collapse it to icons and it stays collapsed next time; it steps out of the way while a project is open, and it is hidden on small screens.

Projments BIM

Web

The browser workspace that turns a scan into an editable 2D plan, coordinated 3D model, schedules and deliverables.

Open page

Projments BIM is the web workspace behind the 3D Room Scanner. The phone captures the room; Projments BIM opens that result as an editable building model in your browser. The measured 2D plan, 3D model, room data, views and schedules all describe the same project rather than separate drawings.

How the Scanner and BIM work together

  1. Capture one or more rooms in the Android app, or create a blank project on the web.
  2. The project appears in My Scans when cloud sync is available.
  3. Open it to enter Projments BIM and check or refine the measured plan.
  4. Add detail, organise views and schedules, then export the files you need.
No scan is required
Projments BIM also opens a blank project. You can draw the entire plan on the web when there is no room to scan or no supported Android phone.

What makes it BIM

The workspace understands building elements, not only loose lines. A wall has thickness and height; a door or window belongs to a wall; a room has a name and measured area; levels organise storeys. Editing the model updates the connected 2D and 3D views, and schedules read their values from those same elements.

What you can do in Projments BIM

Draw and edit
Create walls and geometry, then move, copy, trim, offset, rotate, align, constrain and edit exact values.
Build the model
Add rooms, levels, doors, windows, archways, furniture and reusable custom blocks.
Document
Add text, hatching and dimensions; create floor plans, ceiling plans, elevations, sections, 3D views, cameras and drafting sheets.
Review in 3D
Orbit the model, walk through it, control its display and create a snapshot.
Report
Create schedules for rooms, doors, windows, walls, furniture, blocks and levels.
Deliver
Export PNG, PDF, SVG, a print report, DXF 2D, DXF 3D and CSV quantities when the relevant modules are included.

Where it runs

  • Projments BIM runs in the web browser; there is no separate desktop installation.
  • Open a project from My Scans. The same Projments account is used by the phone and web.
  • The sample apartment opens in the real workspace, so you can try the tools without changing saved data.

Projments BIM and your pack

Projments BIM is the module that allows editing in the web workspace. Without it, your scanner projects remain safe and the phone app still works, but opening a project on the web shows a view-only message instead of the editor. Export, Reports, Blocks, Settings and Project sharing are separate modules and can be locked independently. See Plans and modules for the full list.

Showcase and sample project

Android & Web

A real scanned apartment to explore — try every tool without an account.

Open page

The Showcase is a real three-bedroom apartment scan: its total floor area, rooms, doors and windows, the 2D plan and a table of measured rooms.

Try it without an account

  • Open the full project — the real workspace, fully interactive: draw walls, place furniture, export.
  • No sign-up, no install. Nothing is saved; everything resets when you leave.

The sample in your account

On the web
My Scans → Sample project tab. Explore every view; it is read-only and cannot be edited, saved or deleted.
On the phone
Projects → Sample project tab, also read-only.

The Android app

Android

Install it, sign in, and find your way around: Dashboard, Projects, new projects and Settings.

Open page

The Android app captures rooms and keeps your projects on the phone. It uses the same account as the web, so what you scan reaches My Scans in your browser.

Get the app

  • It is free on Google Play — use the Get it on Google Play badge on the 3D Room Scanner page. Until the release date, that section shows a countdown.
  • It needs Android 8 or later. Scanning also needs ARCore (Google Play Services for AR).
  • On first launch a short tour with a demo apartment shows what the app does. Open it again any time from Profile → App tour.

Updating the app

Every new version on Google Play is required. When one is out, the app opens on New version available: Update downloads and installs it right there and the app restarts by itself; Close app closes it, and the message comes back on the next start until you update. If Google Play cannot be reached (offline, for example), the app opens as usual.

Sign in or create an account

One account works for the app and the web. Create a new account asks for your name, email and a password of at least 8 characters. Signing in needs an internet connection; after that, scanning works offline. Explore the demo first on the sign-in screen opens the tour without an account.

Dashboard

  • Your active and archived projects, measured models, total floor area and storage used.
  • Cloud backup — how many projects are backed up, uploading, changed or failed.
  • Needs your attention — failed scans, interrupted scans, failed uploads and unsaved changes; and Pick up where you left off.

Projects on the phone

  • Tabs My projects and Sample project; filters Active, Archived, Shared and All.
  • Search projects, sort by Last updated, Date created or Name, and group by Building or Client.
  • The ⋮ menu: Continue, Export, Open on the web, Rename, Duplicate, Archive, Share…, Upload to cloud, Remove from cloud, Refresh from cloud and Delete.
Delete is permanent
Deleting a project removes it and all of its scan data. While you are signed in, the cloud copy is deleted too. Its 360° pictures are not deleted — they stay in your phone’s gallery.

Create a project on the phone

Only the Project name is required. You can add a client name, building, floor, room name or number, notes and a preferred unit. In the project setup you can also set the brick and tile size used for quantity counts.

App settings

Language
System default, English or العربية (Arabic).
Default unit
mm, cm, m, ft or in, and the number of decimal places.
Default brick and tile
The sizes new projects use for quantity counts.
Haptic feedback
Vibrate on taps while marking.
Theme
There is no theme switch — the app follows your phone’s dark mode.
Other
The Profile tab holds Settings, Restore from cloud, Privacy, Diagnostics, Delete all local data, Help, App tour and Sign out. Support has its own tab in the bottom bar.

Scanning a room

Android

Mark the corners, the ceiling and every opening on your phone; the app builds the room.

You mark the room rather than sweep it: tap the corners, the ceiling and the openings, and the app solves the walls and builds a measured 2D plan with a matching 3D model. The app never draws a wall you did not mark.

Before you start

  • Stand where you can see the whole room, with even lighting.
  • Allow the camera when asked — the app uploads no camera images.
  • Open a project and start a scan. The picture guide opens first; then press Start scan on the Prepare to scan screen.

The picture guide before every scan

Each scan starts with a short guide: one moving picture per step — Stand in the room, Floor: tap each corner, Floor hidden? Pick Ceiling, Tap the gold dot again, Tap the ceiling, Doors & windows and Tap ✓ to finish.

  • Next and Back page through it; Let’s go on the last page starts.
  • Skip goes straight to the camera and turns the tips off for this scan.
  • It opens with every scan, in every project — that is on purpose. Close it by hand each time. To see it again, tap How to scan a room (Watch the quick picture guide) on the Prepare to scan screen.

Tips over the camera

While you scan, a small card at the top shows the picture of your next tap — the floor corners, closing on the gold dot, the ceiling, then doors and windows. Tap the card to replay the whole guide; tap ✕ (Hide tips) to hide it for the rest of this scan. It stays out of the way while Corner points are on, while a point is selected and while you re-anchor saved rooms.

Scan a room

  1. Floor corners. Turn around the room tapping each corner where the walls meet the floor, one by one. Floor hidden by furniture? Switch the chip to Ceiling and tap that corner up at the ceiling instead — one room can mix both.
  2. Close the outline. Tap the first (gold) point again, or press Close outline (it appears after three corners). The bar shows Room closed ✓.
  3. Ceiling. Tap the top of each vertical corner line, where the ceiling meets it, so stepped or sloping ceilings are measured — or press Flat ceiling after the first one. A room traced at the ceiling asks for the floor instead (Tap the bottom of each line, or Flat floor).
  4. Doors and windows. Choose Opening, tap one corner of the opening, then the opposite corner on the same wall, and choose Door, Window or Open passage.
  5. Finish. Tap ✓ (Finish scan), name the rooms (e.g. Kitchen) and press View room.

Move or delete a point while scanning

  • Tap a corner you placed: it is picked up, and the bar says Tap the new spot. Tap where it should be and it moves there. The bar also has Delete, and ✕ to let go.
  • Picked up the wrong one? Tap another corner and that one is picked up instead.
  • While a point is picked up, tapping the gold first corner picks it up rather than closing the room — press ✕ or Close outline first.
  • After the room is closed, tap a wall to Delete wall or Add corner here.
  • Undo last mark (the undo arrow) takes back your last tap.

Corner points

Turn on Corner points (the target button above Pause) and the app looks for room corners where you aim. Each one it finds shows as a violet point, with red lines along the edges that meet there. Tap a violet point to place exactly that corner — it counts like any tap of yours, so closing, moving and Undo work as usual. You can still tap anywhere yourself.

  • Nothing is placed until you tap: the app offers points, it never marks or draws walls on its own.
  • The Floor / Ceiling chip decides where it looks.
  • Hold still — points are only looked for while the phone is steady.
  • Point at the floor a moment — it needs to find the floor first.
  • Tap one ceiling corner first — for ceiling corners, place one by hand so it knows the height.
  • No edges — move closer — nothing in view looks like a corner.
  • Corners you have already marked are not offered again.

Freeze the picture and zoom

Freeze the picture (the pause-circle button) holds the camera picture still, inside a violet frame, so you can place points on it calmly. On a frozen picture no points are offered: a tap lands exactly where your finger is (Frozen — tap anywhere). Back to live returns to the camera; pausing, finishing or cancelling also does.

Pinch to zoom in for a precise tap. Zoomed in, drag with one finger to move the picture around — live or frozen. Tap the zoom chip (e.g. 2.0× — tap to reset) to go back to 1×.

Several rooms in one project

Press Next room after finishing one room and trace the floor of the next. Corners snap to walls the rooms share.

Controls while scanning

Floor / Ceiling / Opening
What your next tap marks.
Corner points
Offer violet points on the corners in view, to tap.
Freeze the picture / Back to live
Hold the camera picture still to place points on it, then return.
Flashlight
Light a dark corner. Only shown on phones with a flash.
Undo last mark
Take back the last tap. Shown once you have marked something.
Pause / Resume
Stop tracking for a moment without losing your marks.
✓ Finish scan
Build the room from your marks.
✕ Cancel scan
Asks first; Discard scan deletes everything captured in this scan.

Tracking quality warnings

Problems show as short warnings at the top of the screen. Do what they say:

  • Tracking lost — aim at a scanned area — point back at a part of the room you already saw until it recovers.
  • Too fast — slow down — move the phone more slowly.
  • Too dark — turn on lights or the flashlight.
  • Not enough detail here — aim at a corner, furniture or a textured surface; plain white walls are hard to track.
  • Move to a new area — nothing new is being seen.
  • Detail limit reached — finish the scan — finish to keep what you have.
  • Mirrors, glass and people walking through make tracking worse.

Why my scan could not finish

The model is built from a closed floor outline. If you press Finish with three or more corners but an open outline, the app offers Close outline and finish. If the model still cannot be built, close the floor outline and try again.

An interrupted scan

If the app closes in the middle of a scan, that scan cannot be continued — the phone loses its tracking origin. You are asked to Keep it or Discard it. To add or edit rooms in a finished project later, use Continue: re-anchor the saved rooms by tapping the gold corner, then the blue corner (on the floor, or at the ceiling), and press Confirm anchors. Then trace a new room, or choose Opening and tap a wall of a saved room to add a door or window to it.

Which phones work

Depth scanning available
Phones with ARCore depth get the most accurate capture.
Standard scanning available
Without depth, the app uses feature points and detected planes — cover the room more carefully.
ARCore required / update required
Install or update Google Play Services for AR from the banner.
Scanning not available
The phone is not on the ARCore list. Start scan becomes Scan by aiming (below), and you can still open, edit and export projects, or draw the plan on the web.
How accurate is it?
Scans are measured with AR, not survey-grade instruments. For an exact result, measure one wall with a tape and calibrate the plan (see Editing on the phone).

Phones without AR: Scan by aiming

On a phone ARCore does not support, Scan by aiming measures the room with the phone’s motion sensors instead of the camera’s AR. Expect a few centimetres of error per metre — fix any wall in the plan editor afterwards.

  1. Enter Your height (cm) — every distance is worked out from it — and press Start measuring.
  2. Stand near the middle of the room and only turn on the spot. Hold the phone at eye level.
  3. Put the crosshair where the walls meet the floor and tap Mark corner, going round the room in order, then Close room.
  4. Aim at a ceiling corner above a marked one and tap Mark ceiling, or Type height (2.50 m is assumed otherwise).
  5. Press Save room, then add doors and windows in the plan editor.

Viewing and editing on the phone

Android

The room viewer, 360° pictures, quick plan edits, calibration with a tape measure and exporting from the phone.

Open a finished project on the phone to see it, fix it and send it on. For full CAD drafting, open it on the web (⋮ → Open on the web).

The room viewer

  • Three tabs: Floor plan, 3D and Reports.
  • Show or hide dimensions, room names, area and furniture; switch to wireframe or Walk mode; open or close doors.
  • Walls the camera never saw are drawn dashed — check them on site.
  • The 360° icon in the top bar opens the project’s 360° pictures.

Take a 360° picture of a room

A 360° picture is a look-around photo of the room from one spot — walls, ceiling and floor — that belongs to the project. It is separate from the scan: it adds nothing to the plan or the model.

  1. Open the project, tap the 360° icon in the top bar, then New 360° picture.
  2. Stand in one spot. Dots appear round you on the walls, the ceiling and the floor. Turn the phone to put the circle on a dot (Follow the arrow points to the next one) and hold still — the picture is taken by itself.
  3. The panel counts the pictures (e.g. 12 / 36) and maps what is covered. Turn the phone, not your body; if you walk off, Go back to where you started turns red and pictures stop until you do.
  4. After the last dot it finishes by itself — or press Done any time after the first picture. The pictures are joined on the phone (Putting the 360° picture together…), then it opens to look around in.
  • Lost its place — tracking dropped (a bare ceiling, for example): move slowly towards a wall with some detail.
  • 360° pictures need Google Play Services for AR, like scanning.

Where 360° pictures are saved

  • In your phone’s gallery, in the Pictures/3D Room Scanner folder, named pano_<project>_…. Gallery apps and Google Photos open them as 360° photos. (On phones older than Android 10 they stay in the app’s own folder instead, not in the Gallery.)
  • The project’s 360° pictures screen lists only that project’s pictures, newest first, with the date and time each was taken. Tap one to look around: drag to look, pinch to zoom, and step to the previous or next picture.
  • The bin icon deletes a picture — from your phone’s gallery too. Deleting the project does not delete its 360° pictures; they stay in the gallery.
  • They are not uploaded: 360° pictures are not on the web and do not reach My Scans.

Edit the plan

Corners
Select a corner and nudge it with the arrows — each arrow is 1 cm.
Walls and openings
Drag a wall or an opening; add or edit an opening’s width, height and height above floor; rotate a door.
Draw walls
Polygon, Rectangle, 90° or Single wall, then Close room — this also lets you draw a plan by hand.
Furniture and blocks
Add furniture or a block, with depth and rotation.
Measure
Point to point, with snapping, undo and redo.

Calibrate with a tape measure

  1. Measure one wall in the room with a tape.
  2. In the plan editor, choose Calibrate and pick that wall.
  3. Enter the true length — every measurement in the project is rescaled to match.

Export from the phone

PDF floor plan
A4, with dimensions, area and date.
Image (PNG)
The plan as a picture.
DXF — 2D plan
Layered CAD drawing.
DXF — 3D model
The model as 3D faces.
DWG?
DWG is not offered — DXF opens directly in AutoCAD. SVG, the print report and CSV quantities are exported from the web workspace.

Cloud sync between phone and web

Android & Web

How projects upload to My Scans, come back to a new phone, and what happens on a conflict.

While you are signed in and your plan includes Sync with web, every project you create or edit on the phone uploads to My Scans by itself — no cables, no manual export.

Upload status

On this device only
Not uploaded — signed out, or cloud sync is not on your plan.
Waiting to upload
Queued; it goes as soon as you are online.
Uploading…
On its way.
Backed up
The web copy matches the phone.
Upload failed
Try again with ⋮ → Upload to cloud.

Why my scan is not on the web

  • Check the project’s status on the phone. Offline, uploads wait until you are back online.
  • A failed upload is not retried by itself — use ⋮ → Upload to cloud, or edit the project.
  • Make sure the phone and the browser are signed in to the same account.
  • Cloud upload must be on your plan (Sync with web).
  • On the web, press ↻ Refresh in My Scans to fetch projects synced from the phone.

A new phone, or projects drawn on the web

When you open the app or sign in, projects that are newer on the web come down to the phone — including ones you drew in the browser. On a new phone, Profile → Restore from cloud brings all your uploaded projects back.

When the phone and the web disagree

If one copy is newer, the app tells you before replacing anything — for example Replace your unsent changes? when refreshing would overwrite edits you have not uploaded yet.

What is uploaded

Names, notes and the plan data. Camera images, raw scan data and 360° pictures stay on the phone. Signing out keeps your local projects on the device.

Deleting a project on the phone while signed in deletes its cloud copy too.

Drawing a plan on the web

Web

Start an empty project with New project and draw the plan yourself — no phone needed.

Open page

You do not need the phone app at all. A drawn project gets the same 2D drawing, 3D model, schedules and exports as a scanned one — scanning just saves you the measuring.

Create a project on the web

  1. Open My Scans and press New project.
  2. Enter a project name; client, building and floor are optional. Choose the unit: metres, centimetres, millimetres, feet or inches.
  3. Press Create & draw. The workspace opens on an empty plan.
  4. Draw the rooms with Rectangle (REC), Line (L) or Outline (OUT), then add doors and windows.
Drawn projects are listed under the Drawn tab in My Scans, and come down to the phone app too when you sign in there. A new project counts toward your plan’s project limit.

The CAD workspace

Web

Around the screen: the app bar, ribbon, command line, status bar, saving and view-only projects.

Opening a project from My Scans opens the CAD workspace — Projments BIM — where the plan, the 3D model and the schedules are edited together. If you have used AutoCAD, the conventions are the ones you expect.

Around the screen

App bar (top)
Back to Projects, Save, Undo / Redo, check for changes from the phone, show or hide the ribbon, the View List, Properties and focus mode.
Ribbon
Seven tabs: Draw, Modify, Annotate, View, Reports, Export and Settings. Selecting something switches to Modify.
Command line
Type a command or its alias — “L, REC, TR, CO …” — with autocomplete. See the Command reference.
Status bar (bottom)
GRID, SNAP, ORTHO, POLAR, OSNAP, DYN and JOIN toggles, the cursor position, zoom and the selection count.
Focus mode
Full screen, Fill the window, or Normal.
On a phone or small screen
A Quick tools bar, with All tools for the rest.

Saving your work

  • Save with the Save button or Ctrl+S. There is no autosave — the bar shows Unsaved changes until you save.
  • Leaving with unsaved work asks you to Continue editing, Discard or Save changes.
  • Ctrl+Z undoes and Ctrl+Y (or Ctrl+Shift+Z) redoes. A command that repeats, such as Copy, is one undo step.

Changes from the phone

If the project was changed on the phone after you opened it, the workspace offers Load the newer version. If both changed, saving warns This project changed on another device — choose Overwrite with my version or Retry save.

Why a project opens view only

A View only badge replaces Save when:

  • it was shared with you for viewing;
  • it was shared with editing, but your own plan has no projects left;
  • your plan does not include the Projments BIM workspace;
  • it is the built-in sample project.
Locked tabs
Reports, Export, Settings and the block Library show a lock when that module is not on your plan; pressing one offers See packages. Without the Projments BIM module, opening a scan shows a card instead of the workspace — your scans are safe and the phone app is unaffected.

Command reference

Web

Every command with the alias you type on the command line — L, REC, TR, CO and the rest.

Type an alias on the command line and press Enter or Space. Autocomplete matches aliases first, then names. While a command runs, the line shows what it needs next and the letters of its options.

Enter on an empty command line repeats the last command; Esc stops the one that is running.

Draw (walls) commands

L — Line
Walls from point to point.
PL — Polyline
A connected run of walls, with arc segments.
REC — Rectangle
A rectangular room from two corners.
OUT — Outline
A room corner by corner.
POL — Polygon
A regular polygon from its centre.
PE — Polygon — edge
A regular polygon from one edge.
C — Circle — centre, radius
A round wall from centre and radius.
CD — Circle — centre, diameter
A round wall from centre and diameter.
C2 — Circle — 2 points
A round wall through two points.
C3 — Circle — 3 points
A round wall through three points.
A — Arc — 3 points
A curved wall through three points.
ASC — Arc — start, centre, end
A curved wall from start, centre and end.
EL — Ellipse — centre
An elliptical wall from its centre.
ELA — Ellipse — axis, end
An elliptical wall from an axis.

Openings, furniture and blocks commands

DR — Door
Place a door on a wall.
WN — Window
Place a window on a wall.
AW — Archway
Place an archway on a wall.
IN — Furniture
Place furniture from the Library.
BI — Place block
Place one of your blocks.

Modify commands

M — Move
Move the selection.
CO — Copy
Copy the selection, again and again.
RO — Rotate
Rotate around a base point.
SC — Scale
Resize around a base point.
S — Stretch
Stretch what a crossing box cuts through.
MI — Mirror
Mirror across a line.
AR — Rectangular array
Copies in rows and columns.
ARP — Polar array
Copies around a centre.
AL — Align to edge
Line one edge up with another.
TR — Trim
Cut to another edge.
EX — Extend
Reach another edge.
O — Offset
A parallel copy at a distance.
F — Fillet
Round a corner.
CHA — Chamfer
Cut a corner.
J — Join
Join walls in a straight line, or lines end to end.
BR — Break
Split a wall or line at a point.
E — Erase
Delete the selection.
X — Explode
Break a room into walls, a polyline into lines, or a block into its nested blocks.
MA — Match properties
Give walls another wall’s thickness and height, or lines another line’s pen.
SE — Select
Back to selecting.

Constraints commands

PAR — Make Parallel
Turn a wall or line parallel to a reference.
PER — Make Perpendicular
Turn a wall or line square to a reference.
HZ — Make Horizontal
Make a wall or line horizontal.
VT — Make Vertical
Make a wall or line vertical.
CAN — Set Angle
Turn a wall or line to a typed angle from a reference.
EQL — Equal Length
Make a wall or line as long as a reference.

Annotate commands

DI — Measure
Read a distance, angle or area.
DAL — Aligned dimension
Dimension along an edge.
DLI — Linear dimension
Horizontal or vertical dimension.
DAN — Angular dimension
Dimension an angle.
DRA — Radius dimension
Dimension a radius.
DDI — Diameter dimension
Dimension a diameter.
T — Text
Place text notes.
H — Hatch
Fill a room with a pattern.
NL NPL NREC NOUT NPOL NPE NC NCD NC2 NC3 NA NASC NEL NELA — Annotation lines
The Draw shapes as plain lines, not walls — N plus the Draw alias.

View commands

SEC — Section
Cut a section through the model.
ELV — Elevation
Place an elevation marker.
P — Pan
Move the view until Esc.
ZE — Zoom extents
Fit the whole drawing on screen.

Drafting aids and precise input

Web

Snaps, grid, ortho, polar tracking, typed coordinates, dynamic input and keyboard keys.

Everything that makes a drawing exact rather than eyeballed.

Typing points and distances

3.5
A distance along the direction of the cursor.
10,5
An absolute point.
@3,2
Relative to the last point.
@5<30
Polar: 5 at 30° from the last point. Angles run counter-clockwise.

Both “.” and “,” work as the decimal separator. Lengths are in the project’s unit (Settings → Options).

Function keys

F2
Command history — the transcript of what you ran, with Copy and Clear.
F3 — OSNAP
Object snap to endpoints, midpoints, centres, intersections and more.
F7 — GRID
Show the grid.
F8 — ORTHO
Keep lines horizontal or vertical.
F10 — POLAR
Polar tracking along set angles.
F12 — DYN
Dynamic input: type lengths and angles next to the cursor; Tab moves to the next field.

Escape, Enter and Space

  • Escape stops the running command and goes back to Select.
  • Enter finishes the current step, or repeats the last command.
  • Hold Space to pan; releasing it acts as Enter. Delete erases the selection.

Snap and grid settings

Right-click a toggle on the status bar for its settings: which object snaps are on (Endpoint, Midpoint, Center, Intersection, Perpendicular, Nearest, Quadrant, Tangent, Extension, Parallel and more), grid and snap spacing, ortho angles and polar increments. JOIN keeps walls joined while you edit.

One-off snap
Shift + right-click opens Object Snap Override for the next point only — including Mid Between 2 Points.

Move a wall by an exact distance

Select a wall and temporary dimensions show the distance to the nearest parallel wall on each side. Type a value to move the wall to that distance.

Selecting and the Properties panel

Web

Window and crossing selection, the selection filter, grips, and editing walls, openings and rooms by value.

Selecting

  • Click to select; Shift+click adds to the selection; Shift+Space cycles through overlapping objects.
  • Drag left → right for a window (only what is fully inside), right → left for a crossing (anything it touches).
  • One selection is shared by the 2D plan and the 3D model — pick a wall in one and it is picked in the other.

The selection filter

Click the selected count on the status bar to keep only some kinds: walls, doors, windows, archways, measurements, annotation lines, text notes, section and elevation marks, and each kind of furniture. It can open by itself after a multi-object pick (Settings → Options).

Grips

Point grips
Move one point — a wall end, a vertex, a dimension point.
Body grips
At midpoints and centres; move the whole object.
Size grips
Resize around the opposite point — a block corner, a circle, a door jamb.

Grips snap with the drafting aids. Section and elevation marks have grips for width, depth and flip.

Properties panel

Wall
Length; base level and offset; top level (or Unconnected) and top offset; height.
Door / window
Width, height, sill height, swing, and open or closed.
Room
Name, or delete the room.
Block
Type, elevation, rotation, scale, its parameters, and Edit Definition.
Text, lines, dimensions, hatch
Their own settings.
Calibrate the whole plan
Select a wall, enter its Real length measured on site, and press Calibrate — the whole plan is rescaled. Wall thickness is edited in a Walls schedule.

Drawing walls and rooms

Web

The Draw tab: walls from lines, polylines, rectangles, circles, arcs, polygons, ellipses and outlines.

On the floor plan, the Draw tab’s shapes draw walls. A closed shape makes a room. To draw lines that are not walls, use the Annotate tab’s Lines (see Annotation).

Lines and rooms

Line (L)
Wall by wall, from point to point, until you press Enter or Esc. Option C continues from the last wall.
Polyline (PL)
A connected run; A switches to an arc segment, C closes it.
Rectangle (REC)
A room from two corners. D types length and width, A an area, R a rotation.
Outline (OUT)
Corner by corner; click the first corner to close the room.
Polygon (POL, PE)
A regular polygon from its centre (number of sides, default 6) or from one edge.

Curved walls

Circle (C, CD, C2, C3)
Centre and radius or diameter, two points, or three points. T draws it tangent to two objects.
Arc (A, ASC)
Three points, or start, centre and end.
Ellipse (EL, ELA)
From its centre, or from an axis.
Type exact sizes instead of clicking: after the first point, enter @4,3 or a length — see Drafting aids.

Modify commands

Web

Move, copy, rotate, scale, stretch, mirror, array, trim, offset, fillet, join, break, erase and constraints.

The Modify tab edits the drawing. Letters in brackets are the options you can type, or tap as chips, while the command runs. Esc cancels; Enter takes the default shown in the prompt.

How a command runs

Select first, or when asked
Move, Copy, Rotate, Scale, Mirror, Array, Erase, Join and Explode work on the selection — select first and the command skips straight to its next question.
Pick as you go
Trim, Extend, Offset, Fillet, Chamfer, Break, Align, Match properties and the constraints ask you to click the objects themselves. Anything already selected is not used.
Only what you can see
Stretch, and Trim and Extend without [E], only reach what the open plan shows. Walls on other levels are never stretched or used as edges.
Numbers you type
Distances, radii and coordinates are typed in the project’s unit — in a millimetre project, 100 at Offset is 100 mm and @3000,0 is 3 m. Angles are degrees, factors and counts are plain numbers.
New walls keep their level
Walls a command makes — copies, arrays, the far half of a trim, an offset, a fillet arc — sit on the same level and top constraint as the wall they came from.

Moving and copying

Move (M) · Copy (CO)
Base point, then second point. [D] types one displacement instead, like @3,0. Copy keeps copying until Esc; [S] makes a single copy. Picking the base point again does nothing.
Doors on their own
A door or window selected without its wall moves along the wall it lands on. A door in a shared wall moves together with its twin on the other side. A copy may not overlap another opening, its own original included.
Rotate (RO) · Scale (SC)
Base point, then angle or factor — typed, or picked from the base point. [R] Reference measures the current angle or length first, [P] picks the new one as two points, [C] keeps the original and turns or scales a copy. Text turns with the walls around it. Scale changes lengths and positions only — wall thickness and height, and door and window sizes, stay as they are; a shrink that would leave a door off its wall or on top of another is refused.
Stretch (S)
Drag a crossing box, then base and second point. Wall ends inside the box move; whole objects inside move; [D] types a displacement. Doors keep their place on the wall; one that no longer fits is removed and you are told.
Mirror (MI)
Two points on the mirror line, then whether to erase the original. Door hinges and dimension lines come out mirrored correctly. Text stays readable unless you choose [T].
Array (AR)
Rows and columns (Enter for 2,3), then the spacing as a point from the centre of the selection — @dx,dy for exact spacing. [T] makes that point the total distance instead of the gap.
Polar array (ARP)
A centre, how many items, then the angle to fill (360 for a full ring). [B] gives the angle between items instead; [R] keeps the copies facing the same way. Copies are plain objects, not linked to the original.
Align (AL)
Click the edge to line up with, then the edge of the object that should move. It slides — and turns, if the edges are not parallel — until they are one line, and then waits for the next object against the same edge. A wall lines up by the face you click, so a sofa goes against the wall and two walls end up face to face.

Trimming and joining

Trim (TR) · Extend (EX)
Click the part to cut away, or the end to lengthen. Every visible wall and line is an edge; [E] picks the edges first. Works on walls and lines; a closed line needs two cuts.
Offset (O)
A parallel copy: distance, object, then the side. [T] goes through a point you pick instead, [E] erases the original. The distance is kept for the next object.
Fillet (F) · Chamfer (CHA)
Round or cut the corner between two walls or two lines. The side you click on each one is the side kept, so crossing walls can be cleaned up either way. Radius 0 just closes the corner. Chamfer: [D] two distances, [A] a distance and an angle. [T] adds the corner without trimming.
Fillet and chamfer walls
The new curved or cut piece takes the walls’ thickness and height and joins their room, and doors on the trimmed walls stay where they are.
Join (J)
Walls in a straight line that meet end to end become one wall, doors kept. Lines that meet at an end become one polyline. Walls that fold back over each other are not joined.
Break (BR)
Click a wall or line, then the point where it splits. Both halves keep their room and level.

Objects

Erase (E)
Delete the selection (or press Delete). Doors and windows in an erased wall go with it, and you are told.
Explode (X)
Break a room into free walls, a polyline into single lines, or a placed block into the blocks nested inside it — each stays where it stood, still 3D. A block with shapes of its own besides nested blocks is not exploded, so nothing is lost.
Match properties (MA)
Click the source, then each object to change. Walls take the source wall’s thickness and height; lines take its pen (weight, dash, colour). Both picks must be the same kind.

Constraints

Make a wall or line Horizontal (HZ) or Vertical (VT) with one click. For Parallel (PAR), Perpendicular (PER), Set Angle (CAN) and Equal Length (EQL), click the reference first, then the object to change — then keep clicking more objects against the same reference. Set Angle asks for the angle (Enter for 90).

What moves
The object turns the short way round its middle — or round the corner it shares with the reference, so squaring up a room never moves the reference wall. Equal Length keeps that shared corner too.
One-off, not a rule
Each one changes the geometry once. Nothing is stored, so a later edit can undo it. Picking the same object twice, or one already right, is refused with a message.
Undo takes back a whole command in one step, however many copies it made.

Doors, windows and archways

Web

Place openings on walls and set their width, height, sill, swing and state.

Openings are cut as real solids in their wall, so they read correctly in 3D and are deducted from wall areas in the quantities.

Place a door or window

  • Draw tab → Openings: Door (DR), Window (WN) or Archway (AW).
  • Click a wall. The command repeats, so you can place several — press Esc to stop.
  • Scanned rooms already have the doors and windows you marked on the phone.

Change an opening

Select it and use the Properties panel: Width, Height, Sill height, Rotate swing and Open / Closed. Drag its grips to resize it along the wall. Door and window schedules list them all and let you edit sizes in the table.

Dimensions, text and hatching

Web

The Annotate tab: measure, dimensions, text, hatch patterns and lines that are not walls.

Measure

Measure (DI) reads the distance between two points without placing anything. Its options also measure an angle, or an area with its perimeter.

Dimensions

Aligned (DAL)
Along the measured edge.
Linear (DLI)
Horizontal or vertical only.
Angular (DAN)
The angle between two lines.
Radius (DRA) · Diameter (DDI)
For circles and arcs: centre, then rim.

Text

Text (T): click a point and type. It repeats until Esc. The arrow beside the button sets the size — Tiny, Small, Medium, Large or Huge — and Text Settings holds the rest.

Hatching

Hatch (H): click inside a room. Patterns: Solid, Parallel Lines, Cross Hatch, Diagonal, Grid, Dots, Bricks, Concrete, Wood and Tiles.

Lines that are not walls

The Annotate tab’s Lines panel has the same shapes as the Draw tab but draws plain lines. Their aliases start with N: NL, NPL, NREC, NC, NA…

Kept in this browser
Annotation lines, text and hatching are saved in this browser only — they are not part of the project file, do not sync to the phone, and are not written to DXF.
  • Hide or show dimensions, room names and areas from View → Annotations.

Levels and views

Web

Storeys, the View List, plans, ceilings, elevations, sections, 3D, drafting views and split view.

A section or an elevation is a view of the model, not a separate drawing — change the model and every view follows.

Levels

  • Open Levels in the View List to see every storey at its real height; drag a level to move it.
  • Each level has a name, elevation, story height, and can be hidden or locked. When a level moves, choose whether what sits on it moves too.
  • Add a level above or below, create its floor or ceiling plan, and Make active to draw on it.
  • Deleting a level moves what was on it to a level you choose.

The View List

The View List button on the app bar lists every view by kind, with search: Floor Plans, Ceiling Plans, Elevations, Sections, 3D Views, Schedules and Drafting Views. Right-click a view to open it, open it in split view, rename, duplicate, lock or delete it.

Create a view

Floor / ceiling plan
Add to the group — made for the active level.
Elevation (ELV)
Add one from the group (next free North, South, East or West), or place a marker with the Elevation tool.
Section (SEC)
View → Section: draw a line through the model, then pick the side to look at.
3D view
Add to the 3D Views group.
Drafting view
A blank 2D sheet for details that are not part of the model — the Draw tab and 3D are off there.

Sections and elevations have a direction, near and far clip, and can be flipped.

Split view and tabs

View → Split View tiles every open view, so the plan and the 3D model can sit side by side. Each pane can be maximised. Open views also appear as tabs you can close, close all, or reopen.

Only one 2D plan and one 3D view can be on screen at a time; other panes show which view they hold.

Navigate and display

  • View → Navigate: Pan (P), Zoom extents (ZE) and Rotate view.
  • View → Annotations shows or hides dimensions, room names and areas — per view.
  • Grid (F7) toggles the canvas grid.

Schedules and reports

Web

Tables of rooms, doors, windows, walls, furniture, blocks or levels — editable and tied to the model.

A schedule tabulates one kind of element and stays tied to the model: change a wall and its row changes; edit a value in the table and the model changes.

Create a schedule

View → Schedule, or Add to on the Schedules group in the View List, then pick what it lists. The source is chosen once — for another kind of element, create another schedule.

What each schedule lists

Rooms
Number, name, level, area, perimeter, height, volume, doors and windows.
Doors
Mark, type, level, width, height, host wall, and the rooms it connects.
Windows
Mark, type, level, width, height, sill height, host wall, room and area.
Walls
Mark, level, room, length, height, thickness and area.
Furniture
Mark, kind, label, level and size.
Blocks
Mark, definition, type, level and footprint area.
Levels
Name, elevation, story height, and the rooms, walls and area on each.

Edit values in a schedule

  • Editable cells include room names, opening sizes and sills, wall height and thickness, furniture labels, and level names and heights.
  • Every edit is an ordinary change — Undo takes it back.
  • Show Every item, rows By room, or Group identical; totals are at the bottom.

The Reports tab

Rooms opens the room schedule. Info is the project sheet: client, building, floor, notes and unit, then floor area, perimeter, height, volume, wall area (openings deducted), skirting (doors deducted), and brick and tile counts.

Reports needs the Reports module on your plan.

The 3D model

Web

Orbit, the view cube, walk mode, placing furniture in 3D and taking a snapshot.

Every project has a 3D model built from the plan. Doors and windows are cut as real solids, so openings read correctly from inside. Switch with View → 3D, or show both with Split View.

Mouse and touch

Right-drag
Orbit.
Middle-drag
Pan (left-drag too while Pan is on).
Wheel
Zoom.
Touch
One finger orbits; two fingers zoom and pan.
View cube
Click a face, edge or corner to jump to that view.

Left-click selects, as on the plan.

Walk through the model

  • Turn on Walk. You stand at eye height (1.6 m) inside a room.
  • Desktop: move the mouse to look, W A S D or the arrow keys to walk; Esc leaves.
  • Touch: drag to look, and use the on-screen joystick to walk.
Walk mode will not start?
Walk mode needs a closed room to stand in. Close the room’s walls on the plan first.

Place furniture in 3D

Pick an item in the Library, then click the floor to place it. Keep clicking for more copies; Space rotates the piece; Esc or right-click stops.

Display and snapshot

  • Show the model as wireframe or with a brick pattern, with or without dimensions, room names and areas.
  • Snapshot (PNG) saves the 3D view as an image.

Furniture library and blocks

Web

Hundreds of furniture pieces, plus your own parametric blocks built in the Block Editor.

The Library

  • Draw tab → Blocks → Library: more than 600 furniture pieces in 32 categories, from Seating to Landscape, with search.
  • Pick a piece and click to place it on the plan or in 3D (IN for furniture, BI to place a block).
  • Your own blocks are under My blocks, where you can edit, duplicate, rename or delete them.
  • Built-in pieces cannot be changed — editing one saves your own copy to My blocks.

Build a block

  1. In the Library, press New Block to open the Block Editor.
  2. Add shapes: Box, Cylinder, Sphere, Cone, Extrusion, Revolve, Sweep, Blend — or a nested block.
  3. Position, rotate and scale each one; bind its sizes to parameters so the block can be resized when placed.
  4. Give it a category (Furniture, Doors, Windows, Fixtures, Lighting, Structure or Generic) and save it to My blocks.
Views
Perspective, Top, Front, Right, Back, Left and Isometric.
X-Ray (X) and section
See through the block, or clip it.
Undo
The editor has its own undo and redo.

Change a placed block

Select it: the Properties panel shows its type, elevation, rotation, scale and parameters, and Edit Definition opens it in the Block Editor.

The Library needs the Blocks module on your plan; otherwise it shows a lock.

Workspace settings and shortcuts

Web

Theme and drawing surface, the project unit, and your own keyboard shortcuts.

Appearance

Theme
Light, Dark or System.
Drawing Surface
The canvas colour: follow the theme, always light, or always dark.

Units

Settings → Options → Length unit: millimetres, centimetres, metres, feet or inches. The unit is saved with the project and changes how lengths are shown and typed — not the drawing itself.

Keyboard shortcuts

  • Settings → Keyboard Shortcuts lists every command and ribbon action by tab, with search.
  • Pick one and press the keys to record it; a conflict with another shortcut is flagged. Keys the browser reserves (Ctrl+W, Ctrl+T, F5…) cannot be used.
  • Commands ship without keys — type their alias, or give them one here.
  • Export shortcuts and Import shortcuts move your set to another browser; Reset all to defaults starts over.

Snap, grid and polar settings are on the status bar — right-click a toggle.

Exporting your work

Android & Web

PNG, PDF, SVG, DXF 2D, DXF 3D, CSV quantities and a print report — pick by who receives it.

Seven outputs from the Export tab. Pick by who is receiving it.

Export formats

Image (PNG)
The drawing as a 2048-pixel-wide image.
PDF floor plan
One A4 landscape page. Image-based, so Arabic text renders correctly wherever it is opened.
Vector plan (SVG)
The only vector version of the drawing — hatching and text stay crisp at any size.
DXF — 2D plan
The floor plan as CAD geometry, for AutoCAD and anything that reads DXF.
DXF — 3D model
Walls as a shell, with floors, as 3D CAD geometry.
Quantities (CSV)
Per-room quantities and totals; opens clean in Excel. Needs at least one room.
Print report
A summary page, sent to your browser’s print dialog.

DWG is not offered — DXF opens directly in AutoCAD and most CAD programs.

CSV quantities

For each room, and in total:

  • Floor area, perimeter, height and volume
  • Wall area (openings deducted) and skirting (doors deducted)
  • Door and window counts
  • Brick and tile counts

Choose what goes on the sheet

  • Framing: the current view, or the full plan.
  • Include: dimensions, room names, areas, hatch, text and lines.
  • Drawings are always exported on a light sheet, whatever the canvas colour.

Why my DXF ignores my display settings

DXF carries the measured geometry, not your screen. Hidden annotations or a rotated view change what you see, never what the CAD file contains — and hatch, text and annotation lines are never written to DXF.

Why my export has a watermark

Some packs stamp every export with “Projments BIM”. A pack that includes No watermark removes it — see Plans and modules.

On the phone
The Android app exports PDF, PNG, DXF 2D and DXF 3D on its own. The Export tab needs the Export module on your plan.

My Scans

Web

Your project library on the web: find, open, rename, duplicate, archive and delete projects.

Open page

My Scans holds every project you scanned or drew, and the ones shared with you. The pill at the top shows how many projects you have used of your plan.

Find a project

  • Search by project name, client or building.
  • Switch between grid and list — your choice is remembered.
  • Scanned and Drawn tabs appear once you have both kinds.
  • ↻ Refresh fetches projects just synced from the phone.

Active, Archived, Shared and All

Active
Your projects, without the archived ones. The default.
Archived
Projects you put away. Unarchive to bring one back — nothing is lost.
Shared
Projects shared with you, and yours that you have shared.
All
Everything in the library.

Rename, duplicate, archive or delete

  • Use the card’s ⋮ menu: Open, Share…, Rename, Duplicate, Archive / Unarchive, Delete.
  • Delete asks to confirm — the project’s geometry and plan cannot be recovered.
  • A project shared with you only offers Open; you cannot rename, archive or delete it.

Why I cannot create a new project

When your plan’s project limit is reached, New project and Duplicate open a You have reached your scan limit message with View plans. Delete a project you no longer need, or add a pack. Renaming is never blocked.

The Sample project tab holds a finished apartment every account has — read-only.

Sharing a project

Android & Web

Share a project by email, view only or with editing. Projects are private until you do.

Open page

Projects belong to your account and nobody else sees them — until you share one. Sharing is per project, by email address, from the web or the phone.

Share a project

  1. In My Scans, open the project’s ⋮ menu and choose Share….
  2. Type the person’s email address.
  3. Tick Allow editing to let them edit, or leave it for view only.
  4. Press Share. They appear under Shared with.
  • An address with no account yet is fine — the share starts the day they sign up with it.
  • On the phone the project must be uploaded first, because people open the cloud copy.
  • Sharing needs the Project sharing module on your plan; otherwise Share… is greyed out.

Change or remove access

Open Share… again. Under Shared with, switch a person between Can edit and View only, or press Remove to stop sharing with them.

What the other person can do

Shared projects appear in their library under Shared, marked with who shared them. With editing allowed they can change the drawing on the web — but they can never delete, rename or archive your project, and only you can share it further. On the phone, shared projects always open read-only.

Why a shared project opens read-only

"Allow editing" is permission given, not a guarantee. The other person’s own plan has the last word: a plan with no projects left, or one without the Projments BIM workspace, opens it view only. When their plan allows it, they can edit — nothing needs changing on your side.

Plans and modules

Android & Web

What a project pack includes: a number of projects, and modules such as the BIM workspace, export and sharing.

Open page

The scanner is sold as project packs, billed separately from Projments. Compare them in the pricing page. You can start free.

Project limits

  • A pack includes a number of projects in total — not per month — or unlimited.
  • Packs stack: buying another adds its projects to what you have.
  • At the limit you cannot create or duplicate projects, and new phone projects stop syncing, until you free one up or add a pack.

What each module unlocks

Projments BIM
The web CAD workspace. Without it, projects are view only on the web.
Export
The Export tab: PDF, PNG, SVG, DXF and CSV.
Reports
Schedules and the Reports tab.
No watermark
Exports without the “Projments BIM” stamp.
Sync with web
Uploading projects from the phone to the cloud.
Blocks
The furniture library and your own blocks.
Settings
Keyboard shortcuts and drafting defaults.
Project sharing
Sharing your projects with others.

With several packs, a module is on if any of them includes it — but the watermark is removed only when every pack removes it.

Something is locked?
A padlocked tab or button means that module is not on your plan; it offers See packages. Your Billing & Plan page lists what is included under Usage & Limits.

Billing and payments

Android & Web

Buy, change or cancel a pack, update your card, and download invoices — on the web or Google Play.

Open page

Everything is on Billing & Plan: your current plan and status, usage, payment methods, your packs and your invoices.

Buy or upgrade a pack

  • Press Upgrade Plan (or Compare) and choose Get this pack, monthly or yearly where both are sold.
  • Payment is by card through Stripe; the pack is active as soon as payment is confirmed.
  • In the Android app, packs are bought through Google Play.

Change a pack

Under Payment & Subscription choose Change pack. Moving up applies immediately and charges the difference; moving down starts at the end of the current period.

Cancel or resume

  • Cancel stops renewal — the pack keeps working until the end of the period you paid for, and the card is not charged again.
  • Changed your mind? Resume Plan turns renewal back on before the period ends.
  • One-off packs never renew; there is nothing to cancel.

Payment failed

A banner asks you to Update Payment; add or change your card under Payment Methods.

Invoices and receipts

Billing Documents lists every payment with its date, amount, status and a download link. Google Play purchases are receipted by Google.

Packs bought on Google Play

A pack bought in the app is managed in Google Play — use Manage in Google Play. The web page shows it but cannot cancel it.

Your account

Android & Web

Change your name, email or password, and delete your account.

Open page

One account works for the scanner app, the web and Projments. Manage it on My Profile (or Edit account in the app).

Change your name, email or password

  • Edit your full name and save.
  • To change your email or password, enter your current password too.
  • A new email does not take over until you open the link we send to it — you keep signing in with your current address until then, and that address is told about the request.
  • Changing your password signs you out on your other devices, and we email you that it changed.
  • Forgot it? Use Forgot your password? on the sign-in screen — in the app it asks for your email and sends you a reset link; you choose the new password on the website.

Delete your account

This cannot be undone
Delete account (password required) removes the account, your cloud projects and the projects on your phone. Active packs are cancelled, not refunded.

Getting support

Android & Web

Contact the support team, report a problem, and find the privacy details.

Contact support

  • Open a support request and mention the 3D Room Scanner — we usually reply within one business day, and the whole conversation stays in one thread.
  • From the phone, open the Support tab in the bottom bar and press New request: choose Bug report, Feature request or Help & guidance, write a subject and a description, and press Send request. Replies show up in the same tab and on the website.

Report a problem well

  • Say whether it happened on the phone or the web, and which project.
  • Describe what you did, what you expected, and what happened instead.
  • A screenshot helps; on the phone, Profile → Diagnostics shows details we may ask for.

Privacy

Camera images and raw scan data stay on your phone; the cloud keeps names, notes and plan data. 360° pictures are saved to your phone’s gallery and are not uploaded by the app. The app’s Profile → Privacy explains exactly what is captured, stored and uploaded, and how to delete it. The full policy is linked in the page footer.

Frequently asked questions

Answers to the questions our support team hears most often.

Support

Still need help?

Open a support request and mention the 3D Room Scanner — we usually reply within one business day, and the whole conversation stays in one thread.