Help Center

How can we help?

Everything you need to get from a real room — or a blank canvas — to a measured plan, a 3D model and files you can hand over.

Two ways to start

Scanning is the fast way in, not the only one. Both routes end in the same workspace.

Android

Scan a room with your phone

Walk the space and mark the floor corners in order — the app suggests the ones it detects, you confirm. Tap the ceiling on each wall for per-wall heights, and add a door or window with two taps: width along the wall, then height and sill. A live quality indicator tells you when tracking is good, and an interrupted scan picks up where it stopped.

No phone needed

Draw it on the web

No room to scan, or no Android device? Hit New project in My Scans and you land straight in the CAD workspace with a blank canvas. Draw the plan by hand with the same tools you would use to refine a scan — everything downstream, 3D model included, works exactly the same.

1

Create your account

Register free or sign in — the same account works in the app and on the web.

2

Capture or draw

Scan a room on your phone, or start a blank project on the web and draw it yourself.

3

Open the workspace

Everything lands in My Scans — scans upload in the background, no cables.

4

Refine and deliver

Edit with full CAD tools, then export drawings, CAD files or a quantities sheet.

Inside the workspace

Opening a project gives you a drafting environment, not a preview. Here is what is in it.

A real CAD ribbon

Seven tabs — Draw, Modify, Annotate, View, Reports, Export and Settings — over a drawing that is measured, not sketched.

Command line

Type commands with aliases and autocomplete, and enter points the way you already do: @3,2 for relative, @5<30 for polar. Ctrl+Z, Ctrl+Y and Ctrl+S behave.

Drafting aids

OSNAP, GRID, ORTHO, POLAR and DYN on F3, F7, F8, F10 and F12. Window versus crossing selection, and grips on everything you select.

Draw

Lines and polylines, circles four ways, arcs two ways, rectangles, polygons, ellipses, outlines and hatching.

Modify

Move, rotate, trim, extend, copy, mirror, fillet, chamfer, offset, array (rectangular and polar), scale, stretch, align, join, explode and match properties — plus six geometric constraints.

Openings and annotation

Doors, windows and archways, a furniture palette, text and block instances. Dimensions come aligned, linear, angular, radius and diameter.

Levels and views

Stack levels, then work from a view list grouped by kind: floor plans, ceiling plans, elevations, sections, 3D views, cameras, schedules and drafting sheets.

Schedules

Tabulate seven sources — rooms, doors, windows, walls, furniture, blocks and levels — and they stay tied to the model they came from.

3D and blocks

Orbit the model or walk it with a virtual joystick, with openings cut as real solids in the walls. Build your own parametric blocks by sketching in 2D and pushing them into shape — nested, solid or void, saved to a library.

Split the screen into panes or tile several viewports, drop into focus mode when you need one full-size, toggle what each view displays, filter what is selectable, and switch the canvas between light and dark. One selection set is shared across the 2D plan and the 3D model — pick a wall anywhere and it is picked everywhere.

Rather just try it?

A real demo apartment, open in the real workspace. Every tool works, nothing is saved, and you do not need an account or the app.

Open the sample project

Exporting your work

Seven outputs from the Export tab. Pick by who is receiving it.

PNGThe drawing as an image.
PDFA4 landscape. Image-based, so Arabic text renders correctly wherever it is opened.
SVGThe only vector version of the drawing — hatching and text stay crisp at any size.
Print reportA printable summary page rather than a file.
DXF 2DThe floor plan as CAD geometry, for AutoCAD and anything that reads DXF.
DXF 3DThe 3D model as CAD geometry.
CSVPer-room quantities and totals — floor area, perimeter, height, volume, wall area, skirting, door and window counts, brick and tile counts. Written with a UTF-8 BOM so Excel opens it clean.

You choose what goes on the sheet

Set the framing, turn dimensions, room names, areas, hatching, text and annotation lines on or off, and pick a light, transparent or current-canvas background. The options open on whatever is already on screen.

DXF carries geometry, not your screen

The DXF writers deliberately ignore your display settings and export the measured geometry. A hidden layer or a rotated view changes what you see here — it never changes what the CAD file contains.

Frequently asked questions

No. Open My Scans, press New project, and you are in the CAD workspace with a blank canvas — draw the plan by hand and you get the same 2D drawing, the same 3D model and the same exports as a scanned room. Scanning just saves you the measuring.
You mark the room rather than sweep it. Walk the space tapping the floor corners in order — the app suggests corners it has detected and you confirm each one — then tap the ceiling on each wall so stepped or sloping ceilings are recorded properly, and place doors and windows with two taps each. From that it solves the walls and builds a measured 2D plan with a matching 3D model. Phones with a depth sensor get the full depth pipeline; the rest fall back to feature points and detected planes, and still produce a measured room.
You can still open, edit and export every project on the device — only live capture needs AR. And nothing stops you drawing the plan on the web instead.
No. Capture works fully offline — the scan is stored on your phone and syncs to your web library the next time you are online.
Automatically. Every scan made while signed in to your account uploads to My Scans in the background — no cables, no manual export. Sign in on a new phone and your projects come back down.
A real editor. There is a seven-tab ribbon, a command line with aliases and autocomplete, relative and polar point entry (@3,2 and @5<30), OSNAP / GRID / ORTHO / POLAR / DYN on the usual function keys, window versus crossing selection, grips, and around twenty modify commands. If you have used AutoCAD, the conventions are the ones you expect.
Yes — well beyond nudging a wall. Draw and modify geometry, add doors, windows and archways, place furniture and blocks, hatch, annotate with text and five kinds of dimension, and rename, archive or duplicate the project itself.
The building side of the workspace. Levels stack storeys; the view list groups every view by kind — floor plans, ceiling plans, elevations, sections, 3D views, cameras, schedules and drafting sheets — so a section or an elevation is a view of the model, not a separate drawing to maintain. Schedules tabulate seven sources: rooms, doors, windows, walls, furniture, blocks and levels.
Reusable parametric content you build yourself. Sketch a profile in 2D, push it into a solid, nest blocks inside blocks, mark parts as solid or void to cut openings, and save the result to a library you can place into any project.
Yes. Orbit it like a normal 3D view, or switch to walk mode and move through the space with a virtual joystick. Doors and windows are cut as real solids in the walls, so openings read correctly from inside.
Yes — split the workspace into panes or tile several viewports, and use focus mode when you want one of them full-size. Display toggles are per view, there is a selection filter, and the canvas comes in light or dark. One selection set is shared across the 2D plan and the 3D model, so picking a wall in one highlights it everywhere.
Seven, from the Export tab: PNG, PDF, SVG, a print report, DXF 2D, DXF 3D and CSV quantities. See what each one is for. The phone app exports PDF, PNG, DXF 2D and DXF 3D on its own.
My Scans has search, a grid or list toggle that remembers your choice, and tabs that split Scanned from Drawn once you have both. Any project can be renamed, duplicated, archived or deleted.
Your signed-in navigation: My Scans, My Profile, Billing & Plan, Showcase, Overview and this Help Center. Collapse it to icons and it stays collapsed next time; it steps out of the way while a project is open, and it is hidden on small screens.
Yes. The sample project is a real apartment open in the real workspace — every tool works, and nothing you do to it is saved. No sign-up, no install.
It depends on your pack — each one includes a set number of scans (or unlimited). Compare the packs in the pricing section.
Yes. Projects belong to your account alone — nobody else can see them. You can see every phone currently signed in to your account, and revoke any of them, from your profile.

Still stuck?

Email us and mention the 3D Room Scanner — we usually reply within one business day. Need the Android app? Ask here and we will send you the current build.

Email support